• Age-Friendly Snow Angels are volunteers that clear snow from your home so that a pathway for people to get in and out safely is made available.
  • Age-Friendly Snow Angels remove snow within 72 hours (upon availability) when there is at least 3 cm of snow.
  • This service is provided for any Thunder Bay resident that is 65 years of age or over with no able-bodied adults living at the address


The Age-Friendly Snow Angels program is a proactive approach to helping older adults who are unable to clear their walkways.

This program matches individuals with a resident in need of snow clearing. This support provides safety and peace of mind through the winter season.

Am I eligible for this service?

This service is for residents who are 65 years of age or older and have no other capable members residing in their home to assist. Residents must call 2-1-1 to register.

*There may be a waitlist for this service.

How do I apply for this service?

  • Call 2-1-1

How long is the commitment?

The program begins January 1, 2020 and will end after the last snowfall of winter 2020/2021. Service may vary depending on the number of volunteers in your area and the commitment they can make to the program. We will make every effort to ensure that qualifying residents are paired with a volunteer, but cannot guarantee everyone will receive this service.

Do I have to provide the tools?

Volunteers will have their own shovels, but residents can leave ice melt out for the volunteer to spread out.

How often & which areas of my property will be cleared?

Snow should be cleared within 72 hours if there is more than 3 cm of snow. If the volunteer cannot make it to the home within 72 hours, the coordinator will contact the resident to reassure them of when they can make it. Volunteers will clear a path from the doorway to the street wide enough for a walker or wheelchair to pass safely.

How do I know who will be coming?

A volunteer will show up to remove snow. We ask that there be no contact between the resident and volunteer. This is for safety for both parties.

Do you screen the volunteers?

All volunteers must complete an application and attend an interview prior to being put on the list. Both residents and volunteers will be asked to sign a waiver releasing them of any responsibility.

What if the volunteer fails to come?

On occasion, a volunteer may not come for some time for a very good and legitimate reason. Snow should be cleared within 72 hours of a snowfall. If the volunteer cannot make it to the resident’s home within 72 hours, the coordinator will call the resident to reassure them of when they can make it. If your volunteer has not come or you have not heard from the coordinator, please call the coordinator. We will then follow up with the volunteer and if possible, arrange for a replacement.

Is there a fee for this service?

No, at no time should you be required to pay or give anything to your volunteer.